FAQ

Questions.

Somebody forgot to clock out. Now what?

Open their day and set the time they actually left. The change carries your name and the employee is told.

What does a flagged punch mean?

Something looked unusual: no location shared, a punch away from a work site, a long break. The flag explains itself. Nothing is blocked or corrected for you.

Can people clock in without an email address?

Yes. A tablet on the wall takes a name and a four-digit PIN.

How is time off worked out?

It accrues on hours worked at the rate you set. Anyone can see their own ledger: earned, used, adjusted.

A holiday lands on a weekend. Do I do anything?

No. It moves to the observed day on its own.

What does finalizing a pay period do?

Locks the hours, posts accrual, hands you the file. An admin can reopen within four hours.

Someone was missed. Do I redo the whole run?

No. Pay one person off-cycle.

Which payroll files can I download?

Ready-made files for Gusto, ADP RUN, Paychex Flex, OnPay, QuickBooks Payroll, and Patriot. If yours is not in that list, build one from your provider’s sample — columns, order, headers, date style. Saved formats rerun every period.

The file does not match what my provider wants.

Open the format and change it. Pick the columns, order, header, and date style from your provider’s sample. That is nearly always a header mismatch.

Do you file my taxes?

No. Firmhours tracks hours and hands them to your payroll provider. It does not pay wages, withhold tax, or file anything.

How do people get logins?

Add them and they get an email to set their own password. Nobody types a password for someone else.

What does “active” mean on the bill?

An employee who is active on the first of the month. Offboard them and they stop counting that day.

Is there an API?

Not yet. Join the list on Coming soon.